Landscaper Pro Tip: How to Hire and Train a Rockstar Crew

Calling all landscaping pros! Finding and training good workers can feel like trying to find a four-leaf clover sometimes, right? Trades CXO sees firsthand how much constant labor turnover ends up costing landscaping businesses in the long term. We've seen everything from how customer satisfaction is impacted when service and quality isn't consistent, to small companies being hit hard by on the job accidents that were the result of insufficient training. With the busy season coming up fast, now's the time to get your crew locked down and trained up. Let's talk about how to find the best people and get them ready to crush it this season.

DETAILED JOB LISTINGS & REFERRALS

Don't just post a basic "help wanted" ad and hope for the best. Get specific about what you're looking for. Spell out exactly what the job involves - from mowing and trimming to dealing with customers. Be upfront about the physical demands and schedule. Yeah, you might get fewer applications, but the ones you do get will be from people who actually know what they're signing up for. And here's a pro tip: ask your current rock star employees if they know anyone looking for work. Some of the best hires come from referrals. For best results, throw in a referral bonus!

EMPLOYEE WAGES: YOU GET WHAT YOU PAY FOR

If you're offering minimum wage, you're gonna get minimum effort - that's just how it goes. Check out what other companies in your area are paying and try to beat it, even if it's just by a dollar or two an hour. Consider offering performance bonuses or raise opportunities after a certain period. Remember, paying a bit more for reliable workers who show up every day and do quality work will save you money in the long run compared to constantly dealing with turnover.

PAY ATTENTION TO DETAILS

During interviews, pay attention to the little things. Did they show up on time? Do they seem interested in the work, or are they just looking for any job? Ask about their experience with outdoor work and physical labor, even if it wasn't in landscaping. Someone who's worked construction or in a warehouse probably understands what they're getting into. And don't forget to check those references - a quick phone call can save you major headaches down the road.

INVEST IN JOB TRAINING: SHOW, DON'T TELL

Now, let's talk training. Even if someone has experience, you need a solid training program to get everyone on the same page. Start with the basics: safety first - proper lifting techniques, equipment handling, what to do in case of an accident. Show them exactly how you want things done, from the right way to edge a lawn to how to clean up after a job. Don't just tell them - get out there and demonstrate. And make it clear that asking questions is cool - better to ask than to mess something up.

CUSTOMER SERVICE TRAINING IS CRITICAL

Here's the part a lot of companies skip: customer service training. Your crew is the face of your business out there. Teach them how to talk to customers professionally, what to do if there's a complaint, and what they should never say (like badmouthing other landscaping companies or making promises about services). Role-play some common situations so they feel comfortable handling them. Also, make sure everyone knows your company's standards - like no leaving equipment on someone's lawn, no smoking on job sites, and keeping the music at a reasonable level.

BE A BOSS THAT PEOPLE WANT TO WORK FOR

The key to keeping good workers is to treat them right. That means having their backs when customers are being unreasonable, providing decent equipment that actually works, and giving them a heads up about schedule changes when possible. Show them there's room to grow in your company - maybe they can work up to crew leader or take on more responsibilities. Good workers who feel respected and valued will stick around, and that's worth its weight in gold during the busy season.

Remember, the time you invest in finding and training the right people now will pay off big time when you're slammed with work in a few months. You can't do it all yourself, so building a solid team is probably the most important thing you can do for your business right now.

If you need help with marketing, advertising, or bookkeeping for your landscaping business, Trades CXO is here to help. We specialize in the skilled trades and will build you a customized plan that not only grows your business, but adapts with your business as it grows. Reach out for a free consultation today!